Terms of Service

"Account" means the account you create to access and use the Service.

"Customer" means the entity that enters into a subscription agreement with Tillzen for the Service.

"Customer Data" means all data, including financial records, closeout data, tip records, variance logs, and other information, submitted to the Service by or on behalf of the Customer.

"Authorized User" means any individual who is authorized by the Customer to access and use the Service, including store managers, district managers, finance personnel, and other designated team members.

"Subscription Term" means the period during which the Customer has paid for access to the Service, as specified in the applicable order form or subscription agreement.

You must be at least 18 years old and have the legal authority to bind the entity you represent to these Terms. By creating an Account, you represent and warrant that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You agree to notify Tillzen immediately of any unauthorized use of your Account.

Tillzen reserves the right to suspend or terminate any Account that we reasonably believe has been compromised or is being used in violation of these Terms.

Tillzen provides a cloud-based platform designed to help multi-unit restaurant and hospitality operators standardize daily closeout workflows, manage tip allocation and distribution, detect and document cash variance, and maintain audit-ready financial records across locations.

The Service may include features such as:

• Daily closeout workflows with structured variance logging
• Tip calculation, pooling, and distribution management
• POS data ingestion and automated reconciliation
• Same-day variance alerts and exception handling
• Role-based dashboards for store, district, and regional managers
• Audit trail and evidence capture (photos, notes, approvals)
• Weekly and monthly reporting and analytics

Tillzen may update, modify, or discontinue features of the Service from time to time. We will provide reasonable notice of material changes that affect your use of the Service.

Access to the Service requires a paid subscription. Pricing, payment terms, and Subscription Term details are specified in the applicable order form or subscription agreement between Tillzen and the Customer.

Unless otherwise specified, subscriptions automatically renew at the end of each Subscription Term for successive periods of equal length. Either party may provide written notice of non-renewal at least thirty (30) days prior to the end of the then-current Subscription Term.

All fees are non-refundable except as expressly set forth in the applicable subscription agreement or as required by applicable law. Tillzen reserves the right to adjust pricing upon renewal with at least sixty (60) days' written notice.

As between the parties, the Customer retains all right, title, and interest in and to Customer Data. Tillzen does not claim ownership of Customer Data.

You grant Tillzen a limited, non-exclusive, worldwide license to use, process, store, and display Customer Data solely as necessary to provide, maintain, and improve the Service and to comply with applicable law.

Tillzen may use aggregated, anonymized, and de-identified data derived from Customer Data for product improvement, benchmarking, and industry research purposes, provided that such data cannot reasonably be used to identify the Customer or any individual.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Reverse engineer, decompile, or disassemble any part of the Service
• Attempt to gain unauthorized access to the Service or its related systems
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to transmit any malicious code, viruses, or harmful content
• Sublicense, resell, or distribute access to the Service without prior written consent
• Use the Service to store or process data that is subject to HIPAA, PCI-DSS (beyond what Tillzen explicitly supports), or other specialized compliance frameworks without prior written agreement

The Service, including all software, algorithms, user interfaces, designs, documentation, trademarks, and other materials, is the proprietary property of Tillzen and is protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited right to use it as described herein.

Tillzen, the Tillzen logo, and all related marks are trademarks of Tillzen Systems, Inc. You may not use these marks without prior written consent.

Each party agrees to maintain the confidentiality of the other party's Confidential Information and not to disclose it to third parties except as necessary to perform obligations under these Terms or as required by law. "Confidential Information" includes, but is not limited to, Customer Data, pricing terms, product roadmap details, and any information designated as confidential.

Confidential Information does not include information that is publicly available, independently developed, or rightfully received from a third party without restriction.

Tillzen will use commercially reasonable efforts to maintain Service availability of at least 99.5% uptime, measured monthly, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least 48 hours in advance when possible.

Support is available via email during business hours (Monday through Friday, 8:00 AM to 6:00 PM Eastern Time, excluding Canadian statutory holidays). Enterprise customers may have access to enhanced support tiers as specified in their subscription agreement.

Tillzen implements and maintains administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, use, alteration, or destruction. These safeguards include encryption of data in transit and at rest, access controls, regular security assessments, and incident response procedures.

In the event of a confirmed data breach affecting Customer Data, Tillzen will notify the affected Customer without undue delay and in accordance with applicable law.

Tillzen warrants that the Service will perform materially in accordance with the applicable documentation during the Subscription Term. If the Service fails to meet this warranty, Tillzen will use commercially reasonable efforts to correct the non-conformity.

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TILLZEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TILLZEN DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TILLZEN'S AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL TILLZEN BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

You agree to indemnify, defend, and hold harmless Tillzen and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any applicable law or the rights of any third party.

Either party may terminate these Terms for cause if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days of receiving written notice.

Upon termination or expiration, your right to access the Service will cease. Tillzen will make Customer Data available for export for a period of thirty (30) days following termination, after which Tillzen may delete Customer Data in accordance with its data retention policies.

Sections that by their nature should survive termination will survive, including but not limited to provisions regarding intellectual property, confidentiality, limitation of liability, and indemnification.

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles. Any dispute arising out of or relating to these Terms shall be resolved exclusively in the courts of competent jurisdiction located in Ottawa, Ontario, Canada.

Before initiating any formal legal action, the parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least thirty (30) days.

Tillzen may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and, where appropriate, by email. Your continued use of the Service after such changes constitutes your acceptance of the updated Terms.

Entire Agreement. These Terms, together with any applicable order form or subscription agreement, constitute the entire agreement between you and Tillzen regarding the Service.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver. No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right.

Assignment. You may not assign these Terms without Tillzen's prior written consent. Tillzen may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force Majeure. Neither party shall be liable for any delay or failure to perform due to causes beyond its reasonable control, including natural disasters, acts of government, pandemics, or infrastructure failures.

If you have questions about these Terms, please contact us: