Terms of Service

"Customer" means the business entity that enters into an order form, pilot, subscription, or other agreement for the Service.

"Authorized User" means an individual allowed by the Customer or Tillzen to use the Service.

"Customer Data" means data submitted to or generated in the Service by or for the Customer, including closeout records, tip records, cash records, proof uploads, signatures, notes, approvals, exports and audit history.

"Uploaded Content" means photos, images, text, signatures, notes, files, or other content uploaded, captured, entered, or synced by users.

Users must be at least 18 years old or otherwise authorized by the Customer and applicable law to use the Service for workplace operations. Account information must be accurate, current and complete.

Customers are responsible for assigning appropriate roles, removing users who no longer need access and protecting shared store credentials where shared credentials are used. Users are responsible for keeping credentials and devices secure.

Tillzen provides closeout-control software for restaurant and hospitality teams. The Service may include browser-based capture, secure storage, backend sync, dashboards, exception queues, proof capture, signatures, safe counts, tip review, digest emails, exports, provider integrations and pilot reports.

Tillzen may update, modify, suspend, or discontinue features from time to time. We will use reasonable efforts to give notice of material changes that affect paid customer use.

Paid access is for businesses only and is governed by the applicable order form, subscription agreement, pilot agreement, or checkout flow. The price, renewal term, billing frequency, taxes, cancellation timing and included features must be disclosed before payment is collected. Tillzen may use Stripe or another payment processor for billing when configured.

Unless the applicable order form says otherwise, business subscriptions are annual and billed monthly. A customer may cancel or give non-renewal notice through the online billing path when available or by emailing moodie.allam@gmail.com. Cancellation or non-renewal takes effect at the end of the then-current term unless the order form or applicable law gives a different right.

Pilots are fixed-fee evaluations. A pilot does not automatically convert into a paid annual subscription. Paid access after a pilot requires a separate order, checkout, or written approval.

If Tillzen offers an online automatic-renewal or continuous-service subscription flow, the enrollment flow must obtain any consent required by law, provide a retainable acknowledgement and offer a simple cancellation path as required by law. If a customer signs up online, Tillzen must provide an online cancellation method that is easy to find and use. Retention offers must not block or delay cancellation where law prohibits that.

As between the parties, the Customer retains ownership of Customer Data. Tillzen does not claim ownership of Customer Data or Uploaded Content.

The Customer grants Tillzen a limited, non-exclusive license to use, process, host, copy, transmit, display, generate and retain Customer Data and Uploaded Content only as necessary to provide, secure, support, improve and comply with legal duties for the Service.

Users must upload only content they are authorized to upload for legitimate workplace purposes. Users may not upload content that infringes copyright, violates privacy or publicity rights, contains unlawful material, includes malware, or is unrelated to the authorized closeout, tip, safe-count, proof, support, or review work.

Tillzen may remove, restrict, or disable access to Uploaded Content if we reasonably believe it violates these Terms, the law, a customer instruction, a provider requirement, or a third-party rights complaint.

Tillzen respects intellectual-property rights. If you believe material in the Service infringes your copyright, send a notice to legal@tillzen.com with the copyrighted work, the allegedly infringing material, your contact information, a statement of good-faith belief, a statement under penalty of perjury that the notice is accurate and that you are authorized to act and your physical or electronic signature.

If material you submitted was removed because of a copyright notice and you believe removal was a mistake, you may send a counter-notice to legal@tillzen.com with the information required by applicable law.

Tillzen must maintain a registered DMCA designated agent in the U.S. Copyright Office directory if it intends to rely on the DMCA safe-harbor process for user-uploaded content. Until the directory registration is completed, this clause is a takedown process but not proof of DMCA safe-harbor eligibility.

Data practices are described in the Privacy Policy. Users agree that operational messages, credential messages, password reset messages, security messages, support messages, pilot messages, digest messages and alert messages may be sent as needed to operate the Service.

Marketing emails must be clearly identified where required by law, use honest subject lines, include a working unsubscribe method and include a valid physical mailing address. Opting out of marketing does not stop operational or transactional messages.

Tillzen uses reasonable administrative, technical and organizational safeguards designed to protect Customer Data. Safeguards may include role-based access, secure transport, authentication, monitoring, provider controls and incident response practices.

Customers and users must promptly report suspected unauthorized access, lost devices, wrong role scope, or exposed credentials to Tillzen or the customer administrator.

Tillzen will use commercially reasonable efforts to provide the Service in accordance with applicable documentation and written agreements.

EXCEPT AS EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TILLZEN DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND UNINTERRUPTED OR ERROR-FREE OPERATION TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TILLZEN'S AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE FEES PAID BY THE CUSTOMER FOR THE SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

TILLZEN WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOST BUSINESS OPPORTUNITY, EXCEPT WHERE LAW DOES NOT ALLOW THAT LIMIT.

Either party may terminate for cause if the other party materially breaches and does not cure within 30 days after written notice, unless the breach requires faster action for security, legal, or provider-protection reasons.

After termination or expiration, Tillzen will make Customer Data available for export for 30 days unless the applicable agreement or law requires a different period. After that period, Tillzen may delete or de-identify Customer Data according to its retention practices.

If you have questions about these Terms, contact: